Payment Policy

This Payment Policy applies to bookings made through INTERNATIONAL TOURS BI Travel Agency.

By making a payment towards a booking the Customer and confirm that have read and accepted this Payment Policy together with our applicable Travel Agency Terms & Conditions, booking confirmation, invoice and any terms applicable to the travel supplier or package organiser.

Where there is a conflict between this Payment Policy and mandatory applicable law, the applicable law will prevail.

1. PAYMENT REQUIREMENTS

1.1. The payment required to secure a booking will be confirmed to you before or at the time of booking.

1.2. The amount payable may vary depending on the hotel, tour operator, package organiser, insurer or other travel supplier involved.

1.3. Some bookings require full payment at the time of booking, while others may allow a deposit followed by one or more balance payments.

1.4. The payment schedule applicable to your booking will be stated on your invoice or booking confirmation.

1.5. A booking is not considered fully confirmed until the required payment has been received and the applicable booking confirmation has been issued, where applicable.

2. DEPOSIT PAYMENTS

2.1. Where a deposit is required, the deposit amount will be confirmed before payment is made.

2.2. For certain tour packages, the required advance payment will be 50% of the total tour package price, unless a different amount is stated in writing.

2.3. The deposit will be paid to secure the booking and may be used by us to make payments to hotels, tour operators or other suppliers.

2.4. Whether a deposit is refundable will depend on the terms applicable to the booking, the relevant supplier's conditions and applicable law.

2.5. Any non-refundable deposit, booking fee or administration fee will be disclosed to you before or at the time of payment where required.

2.6. Payment of a deposit does not automatically mean that the booking is fully paid or that the deposit is refundable.

3. BALANCE PAYMENTS

3.1. Any outstanding balance must be paid by the due date stated on your invoice or booking confirmation.

3.2. You are responsible for ensuring that sufficient funds are available and that all scheduled payments are made on time.

3.3. We may send a payment reminder as a courtesy. Failure to receive a reminder does not remove your responsibility to make payment by the stated deadline.

3.4. If the balance is not received by the applicable deadline, the booking may be cancelled in accordance with the relevant supplier's terms and applicable law.

3.5. Cancellation charges, supplier charges or other amounts may apply where a booking is cancelled because payment was not received on time.

3.6. Once a supplier has cancelled or released a booking because payment was not received, reinstatement may not be possible and a new booking may be subject to the price and availability available at that time.

4. PAYMENT METHODS

We may accept the following payment methods:

• Debit or credit card
• Bank transfer, where available
• Other payment methods specifically authorised by INTERNATIONAL TOURS BI.

The payment methods available for a particular booking will be confirmed at the time of booking.

5. CARD PAYMENTS

5.1. Card payments must be made by the authorised cardholder or with the cardholder's permission.

5.2. We may request reasonable additional information or verification to confirm the identity of the cardholder and help prevent fraud or unauthorised transactions.

5.3. A card transaction may be declined by the card issuer, payment provider or banking system.

5.4. We are not responsible for a card issuer's or payment provider's decision to decline a transaction.

5.5. If a card payment fails, you remain responsible for making the required payment by the applicable deadline.

5.6. We will handle payment information in accordance with applicable data-protection and payment-security requirements.

5.7. Customers should never provide their full card number, CVV/security code, PIN, online banking password or other confidential banking credentials through social media or unsecured messaging services.

6. BANK TRANSFERS

6.1. Where bank transfer payment is available, you must use the correct bank details and payment reference provided by INTERNATIONAL TOURS BI.

6.2. A booking will not be treated as paid until cleared funds have been received in our nominated account.

6.3. You should allow sufficient time for the transfer to reach our account before the payment deadline.

6.4. Any bank or transfer charges imposed by your bank are your responsibility unless otherwise agreed in writing.

6.5. You should retain proof of payment until the booking has been confirmed.

7. PAYMENT DEADLINES

7.1. Each booking may have its own payment schedule.

7.2. The payment deadline stated on your invoice or booking confirmation takes precedence over any general payment period stated on our website or in general information.

7.3. Some travel suppliers require immediate full payment.

7.4. Other bookings may allow a deposit followed by one or more balance payments.

7.5. Where a supplier imposes a specific payment deadline, that deadline will be communicated to you and will apply to the relevant booking.

8. FAILURE TO PAY

8.1. If payment is not received by the applicable deadline, we may, subject to applicable law and the relevant booking terms:

• Cancel the booking
•  Hotel  rooms, tour tickets or other travel arrangements
• Apply applicable cancellation charges
• Retain amounts that are properly non-refundable
• Charge applicable administration or supplier fees and/or
• Seek payment of any outstanding amount that is lawfully due.

8.2. We will notify you where reasonably practicable before cancelling a booking for non-payment.

8.3. If a supplier has already cancelled or released the booking, reinstatement may not be possible.

9. PRICES

9.1. Travel prices are generally subject to availability and may change before a booking is confirmed.

9.2. The price applicable to your booking will be stated in your booking confirmation or invoice.

9.3. Once a booking has been confirmed, any permitted price adjustment will be handled in accordance with the booking terms and applicable law.

9.4. Additional charges may apply if you request amendments, additional services, upgrades or other changes after booking.

10. BOOKING AND ADMINISTRATION FEES

10.1. We may charge reasonable booking, administration, amendment, cancellation or service fees where applicable.

10.2. Any applicable fee will be communicated to you before payment or before the relevant service is provided, where required.

10.3. Our fees are separate from charges imposed by hotels, tour operators, insurers or other travel suppliers.

10.4. Where permitted by applicable law, a service or administration fee may be non-refundable once the relevant service has been provided.

11. VISA SERVICE AND VISA REFUSAL

11.1. Where INTERNATIONAL TOURS BI provides visa assistance, a separate visa service or administration fee may apply.

11.2. Visa approval is not guaranteed. The decision to grant or refuse a visa is made by the relevant embassy, consulate or immigration authority.

11.3. Where a tour package is eligible for a refund following an official visa refusal, the Customer must provide the official written refusal notice.

11.4. Subject to the booking terms, supplier conditions and applicable law, an eligible refund will be subject to a £50 administration/service charge.

Visa Refusal Administration/Service Charge: £50

11.5. Amounts already paid to hotels, tour operators or other suppliers may be subject to their own refund and cancellation conditions.

11.6. The £50 charge does not remove or restrict any mandatory statutory right to a refund.

12. REFUNDS

12.1. A refund will only be made where one is due under the applicable booking terms, supplier conditions, package-travel terms or applicable law.

12.2. Where we act as an agent, we may need to receive the relevant refund from the supplier before we can pass it to you.

12.3. Supplier refund processing times can vary and may be outside our control.

12.4. Refunds will normally be made to the original payment method unless another method is agreed or required by law.

12.5. Where only part of a booking is refundable, only the amount properly refundable will be returned.

12.6. Our own booking, service or administration fees will be non-refundable where permitted by law and where the fee was disclosed before payment.

13. REFUNDS FOLLOWING SUPPLIER CANCELLATION

13.1. If an airline, hotel, tour operator or other supplier cancels a service, your refund or other rights will depend on the nature of the booking, the supplier's applicable terms and your statutory rights.

13.2. Where we receive funds from a supplier for a Customer refund, we will process the refund within a reasonable period.

13.3. Where INTERNATIONAL TOURS BI is the organiser of a package, refunds will be handled in accordance with the applicable package-travel legislation and the package contract.

13.4. Where we act only as an agent, the supplier or package organiser's terms may determine the applicable refund procedure, subject to your statutory rights.

14. CHARGEBACKS AND PAYMENT DISPUTES

14.1. If you believe there is an error relating to a payment or booking, please contact us promptly so that we can investigate the matter.

14.2. You retain any statutory rights available to you in relation to payment disputes.

14.3. A chargeback or payment dispute does not automatically cancel a travel booking or any amount that is otherwise lawfully due.

14.4. If a payment is reversed or charged back without valid grounds, we reserve the right to investigate the matter and seek recovery of any amount that remains lawfully due.

15. ATOL AND FINANCIAL PROTECTION

15.1. Financial protection depends on the type of travel booking and the role INTERNATIONAL TOURS BI has in arranging that booking.

15.2. Not all our travel services are ATOL-protected.

15.3. Customers should carefully review their booking confirmation and financial-protection documentation to understand what protection applies to their particular booking.

16. PACKAGE HOLIDAYS

16.1. Where a booking constitutes a package within the meaning of applicable package-travel legislation, the relevant statutory protections will apply.

16.2. Payments, cancellations, refunds, changes and other matters will be dealt with in accordance with the package contract, applicable supplier terms and applicable law.

16.3. Where INTERNATIONAL TOURS BI acts solely as an agent for another package organiser, the organiser's terms and conditions may also apply.

17. CURRENCY AND EXCHANGE RATES

17.1. Where a booking is priced in a currency other than pounds sterling, the amount charged may be affected by exchange-rate movements and payment-provider or bank charges.

17.2. Where possible, the amount payable in GBP will be confirmed before payment.

17.3. Any currency-conversion fee charged by your bank, card provider or payment provider is your responsibility unless otherwise agreed.

18. PAYMENT SECURITY AND FRAUD PREVENTION

18.1. We take reasonable steps to protect Customer and payment information.

18.2. We may delay, decline or require additional verification for a transaction where we reasonably suspect fraud, identity misuse or unauthorised payment activity.

18.3. We may request reasonable evidence of identity or payment authorisation before confirming a booking.

18.4. If a payment is subsequently identified as fraudulent or unauthorised, we may take appropriate action, including cancellation of the affected booking, subject to applicable law and supplier terms.

18.5. We will never knowingly request your online banking password, PIN or full security credentials.

19. CUSTOMER RESPONSIBILITY

19.1. Customers must provide accurate payment, contact and booking information.

19.2. Customers must notify us promptly if their contact details or payment arrangements change.

19.3. Customers are responsible for checking invoices, payment deadlines and booking confirmations.

19.4. Customers remain responsible for ensuring that all scheduled payments are made by the applicable deadlines.

20. CHANGES TO THIS PAYMENT POLICY

20.1. We may update this Payment Policy from time to time to reflect changes in our services, supplier requirements, payment systems or applicable law.

20.2. The Payment Policy applicable to your booking will generally be the version provided to you at the time of booking, subject to any changes permitted by your contract or applicable law.

21. CUSTOMER ACCEPTANCE

By making a payment towards a booking with INTERNATIONAL TOURS BI, you confirm that:

• You have read, understood and accept this Payment Policy
• You understand the payment schedule applicable to your booking
• You agree to pay all amounts by the applicable deadlines
• You understand that supplier terms may apply
• You understand that refunds depend on the applicable booking terms, supplier conditions and applicable law.

22. Contact Us:

INTERNATIONAL TOURS BI

Address: Cannock, Staffordshire, United KIngdom. 

Telephone: +44 07947714454

Email: Internationaltoursbi@gmail.com